業務客服專員_新竹

想加入一個專業穩定的業務團隊，累積國際貿易與物流實務經驗嗎？
我們正在尋找「業務客服專員」，協助業務團隊完成前期文件準備、後勤行政支援及客戶溝通。我們提供完整培訓、清楚分工與穩定工作環境，讓你在國際物流與業務管理領域持續成長，打造長期職涯。

Sales :
*Support Sales in daily sales administration functions.
*Provide data and guides to help the sales and manage sales tracking tools and report on important information.
*Handle customers enquire including phone call and administer RFQs work closely with operations and agents to ensure progress on track.
*Suggest sales process improvements and stay up-to-date with new product and feature launches and ensure sales team is on board.

Customer:
*Maintain and solidify business relationships with the customers and their vendors.
*Understand customer’s needs in contract logistics and suggest corresponding solutions.
*Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.

Operation :
*Monitor the operation service quality ensure fulfil the requirement of the customers.
*Collaborate with operations to implement solutions to the customers.
*Liaise with internal and external parties to ensure smooth operations.
*Conduct customer visits when required.

Others:
*AR monitoring
*Provide troubleshooting assistance for customer orders, account statuses and relevant problems.