業務協助後勤專員(Customer Service Specialist)

熟悉ERP系統訂出貨介面操作邏輯概念，具實務工作經驗者(熟悉SAP為佳)，且英文讀寫能力中等以上者，期待 具備團隊精神、工作穩定性高，工作性格積極正面、細心、勇於任事者參與我們的行列!

The Customer Service Specialist plays a critical role as the primary contact window for customer inquiries, order processing, repair-case coordination, logistics handling, and administrative / financial support. This position works closely with sales, supply chain, engineering, and finance teams to ensure timely and accurate processing of quotations, orders, procurement activities, and service workflow updates, while delivering excellent customer experience.

主要工作內容
1. 輸入、處理並追蹤客戶詢報價與訂單，並將文件資料歸檔備份。
2. 保持與客戶間之聯繫，主動溝通交易價格與交貨期。
3. 處理進出口包貨事宜並提供進出貨文件，協助業務人員控管出貨。
4. 定期提供業務銷售狀況報表，以供業務人員或主管參考。
5. 每月根據 訂單 與 OC 進行進出貨金額預估與相關報表紀錄與維護
6. 協助業務人員整理客戶資料（如：公司基本資料、交易記錄、問題處理狀況）。
7. 與國內外供應商進行採購、議價，安排相關進出口事宜。
8. 出貨與工程案件追蹤開立發票。
9. 盤點及庫存管理。
10.國內外供應商管理。

次要工作內容
1. 協助財務部處理簡易財會系統資料上傳與銀行付款系統
2. 協助於SAP系統建立與維護客戶與供應商資料
3. 辦公室文具及相關庶務性採購，並資料統計
4. 協助主管交辦事宜

# 外商優渥待遇及人性化管理制度
# 年薪保障14個月，另有視公司營運狀況之年度績效獎金
# 月會聚餐；年度聚餐；三節禮金(勞動、端午、中秋，視績效發放)
# 三個月試用期滿後提供個人與配偶及子女健保之門診醫療費用全額補助，年度上限20,000元
# 公司並保留隨時新增、變更、暫停或終止前述福利之權利，且不另行補償

Key Responsibilities
1. Customer Inquiry & Quotation Management
-Receive, register, and manage customer inquiries via Excel, email, and SAP/SNext systems.
-Prepare and coordinate SAP-based price inquiries for assigned customer groups.
-Request supplier quotations through SAP/SNext and evaluate previous purchase and sales records to support Sales with pricing decisions.
-Act as customer quotation window, ensuring accurate and timely delivery of commercial offers.
-Prepare tender and bidding documents when required.
2. Order Processing & Documentation
-Handle customer order entry, confirmations, and related correspondence.
-Create sales orders in SAP and maintain order status updates.
-File and archive quotations, orders, contracts, and related documents in accordance with workflow SOP.
-Manage 0-dollar compensation cases (SO/PO) when applicable.
3. Repair Case Management (SNext System)
-Establish repair/overhaul cases in SNext and maintain full business flow.
-Upload required documents (PO, test reports, supplier quotations) to SNext.
-Track and update project progress (expected billing date, close date).
-Track acceptance, invoicing, and closing of service cases.
-Perform invoice creation in SAP, SNext, and paper form (4-eye principle required).
4. Procurement & Supplier Coordination
-Process supplier purchase orders in SAP and SNext according to customer allocation rules.
-Create and maintain parent–child material links (e.g., repair kits) with engineering support.
-Track overseas delivery schedules and supplier shipment status.
-Arrange shipment modes (air, sea, courier).
-Estimate import duties and freight charges, check customs clearance documents, and apply for customs-related fees.
-Post import expenses and handle MIRO invoice matching for factory suppliers (China, India, US).
-Consolidating vendor invoices monthly.
5. Logistics, Shipping & Inventory
-Perform shipment checking and MIGO in SAP.
-Print delivery notes, prepare packing, and execute outbound shipments (DN + GI).
-Follow up customer-signed delivery documents.
-Support periodic stock-taking and inventory management.
6. Customer & Vendor Complaints
-Establish customer complaint cases in SAP according to workflow SOP.
-Create vendor complaint cases and coordinate follow-up actions.
7. Reporting & Data Management
-Input and maintain GM cost data in Flash Report.
-Support Flash Report consolidation (led by team leader).
-Maintain and update Order Intake and GM reports.
-Provide estimated sales figures for management forecasting.
8. Master Data & Financial Support
-Assist in creating new customer/vendor master records in SAP and CRM systems (seldom).
-Support credit limit applications and adjustments.
-Assist with finance systems, bank payment workflows, and employee travel expense documentation.
9. Administrative Support
10. Other Responsibilities