義大利餐廳 副理 Bencotto Restaurant Assistant Manager

•Support the outlet manager in all operational and administrative aspects of Bencotto and be able to prioritise the required level of engagement in both areas depending on the business volumes and other related parameter and take charge of the outlet and the department in his absence.
•Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.
•Constantly identify areas for improvement in service and restaurant, bar & experiences by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the outlet manager.
•Support the Restaurant Manager to maintain a clear overview of all IG point of sales related set ups and carry out regular check on accuracy of all items.
•Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu description are up to date and distributed appropriately.
•Support the Restaurant Manager in monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information.
•Assist the Restaurant Manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.
•Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the Restaurant Manager.
•Assist the Restaurant Manager to prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume.
•Being fully involved in the service and show strong presence to customers on the floor.
•Personally monitor and follow through on any requirements of VIP guests who are dining in the restaurants.