【醫藥商務部_Commercial Excellence】SFE/CRM Analyst 銷售效能與客戶管理分析師 (New Headcount 團隊擴編)

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role: The SFE/CRM Analyst covers both sales force effectiveness and CRM operations for the Taiwan market, supporting Zuellig Pharma's Commercialization and Distribution business units. The primary purpose is to maintain and optimize territory and alignment data, target setting, incentive calculations, and customer data systems (Veeva, EZ Engage) to drive operational excellence and provide hands-on, day-to-day support to the field teams.

What You’ll Do:

• Territory & Alignment Data Management: Maintain territory hierarchy, team structure, and product assignments; process approved changes each cycle with a full audit trail.
• Target Setting Support: Prepare sales matrices and model inputs for target setting, run initial accuracy checks, and upload approved targets on time.
• Incentive Calculation: Calculate sales incentives using confirmed KPI data and resolve KPI queries with documented evidence.
• CRM Administration & Data Quality: Administer Veeva and EZ Engage for the market: manage user setup, product assignment, and customer master data quality (regular cleansing and data change requests).
• Call Plan Operations & Execution: Upload Multichannel Call Plans (MCCP) and process approved in-cycle changes according to agreed business rules.
• Field Performance Reporting: Produce the field KPI pack on cycle, flag deviations to the Lead.
• First-line user support: Provide first-line support to field users on CRM and engagement platforms, escalating unresolved issues to regional/GTS teams.