英博分公司 - Service Engineer 客服工程師

Winbro Group is a world market leader in the development and manufacture of special purpose machining systems and machining technologies of precision components. In addition to providing machine tool turnkey solutions for the Aerospace and Industrial Gas Turbine Industries, they offer supported onsite facilities
management to give clients full support and technical backup. Winbro is at the forefront of their industry leading in new technologies both in design, development and manufacture.

The Site Service Engineer will work with our customer to ensure our products and systems provide maximum performance, improving productivity, reliability and safety. Working independently on the Customer site to troubleshoot and provide solutions to machine breakdowns, installation, commissioning and on-going
maintenance of Winbro equipment including machines, water plants, tooling, machine rebuilds and technology upgrades.

Role and responsibilities:

• Responsible for the prompt identification and resolution of Winbro Manufactured machinery issues and breakdowns to ensure effective right first-time repair with a high level of customer service always.

• Provides technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment.

• Maintain, service and commission EDM, ECM and Laser machine tools utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills.

• Installation and commissioning of technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components.

• Contributes to customer satisfaction by executing Preventive and Reactive maintenance at customer site along with timely response to service requests.

• Provide technical support and service training both internally and externally while maintaining professional and technical knowledge.

• Service, maintenance or Build of Winbro equipment within our manufacturing facility, or customer site as required.

• Contributes to the continuous improvement effort and the support of multiple teams.

• Accurate completion of written and PC based maintenance records

• Provide periodic reports to management including customer complaints, trends, and suggestions for improvement.

• Additional responsibilities include customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.

• To undertake any other reasonable duties as requested by your line manager on a permanent/temporary basis.