應用技術工程師( Field Application Engineer)

Job Description｜工作內容

• Deployment & Implementation: Assist in system deployment, installation, configuration, and pre-go-live preparation at client sites. 系統部署與上線支援： 協助客戶端系統部署、安裝、參數設定及上線前的準備工作。
• Test Bed Management: Maintain and manage the internal test environment to ensure the stability and functionality of the systems under test. 測試環境維運： 管理辦公室內部測試環境 (Test Bed)，確保測試系統正常運作。
• UAT Support: Facilitate User Acceptance Testing (UAT), track and report bugs, manage bug fixes, and coordinate program adjustments and new feature requests. UAT 流程支援： 協助使用者驗收測試 (UAT)，追蹤並回報測試問題、修復 Bug、執行程式調整及處理新功能需求。
• Cross-Functional Collaboration: Partner with the development team to coordinate system fixes, functional changes, and new development projects. 跨團隊協作： 與開發團隊緊密合作，協調系統修正、功能變更及新功能的開發項目。
• Help Desk Support: Provide technical support for system operation, troubleshooting, and initial incident resolution. 技術客服支援 (Help Desk)： 提供客戶系統操作諮詢、技術問題處理及初步故障排除。
• Technical Communication & Escalation: Provide professional technical responses to clients and handle escalation and internal coordination when necessary. 技術溝通與升級： 針對客戶問題提供專業技術回應，並在必要時進行問題升級與內部資源協調。
• Cloud Infrastructure: Assist in cloud environment setup, basic configuration, and deployment support. 雲端環境建置： 協助雲端系統環境建置，包含基礎架構設定與部署支援。
• Project Assistance: Support system installation, testing, documentation, and other project-related tasks. 專案支援： 協助系統安裝、測試、文件整理及其他專案相關任務。

Requirements｜必備條件

• Experience: Proven experience in system support, system implementation, technical customer service, IT support, QA/UAT, or software project coordination. 相關經驗： 具備系統支援、系統導入、技術客服、IT Support、QA/UAT 或軟體專案協調相關經驗。
• Testing Skills: Familiarity with software testing methodologies, issue tracking, bug reporting, and UAT processes. 測試專業： 熟悉軟體系統測試流程、問題追蹤 (Issue Tracking)、Bug 回報及 UAT 執行。
• Technical Aptitude: Strong fundamental technical understanding to effectively communicate system issues and requirements with engineering teams. 技術理解力： 具備基礎技術理解能力，能有效與工程團隊溝通系統問題與需求。
• Strong analytical, communication, and customer service skills. 具備良好的問題分析能力、溝通協調技巧及客戶服務意識。
• Ability to work independently with strong follow-up skills and a high sense of ownership. 能獨立處理客戶問題，並具備優良的追蹤 (Follow-up) 與當責 (Ownership) 心態。
• Proficiency in both Chinese and English (verbal and written) for professional communication, documentation, and client interaction. 具備優異的中英文溝通能力，能以英文處理日常工作溝通、撰寫文件及回應客戶。
• Flexibility: Willingness to undertake occasional international travel. 可配合需求接受國際差旅。