營運服務管理專員（文字-韓英）- Operation Service Specialist (Text-based - Korean Teammate)

We are looking for a logical Operation Service Specialist proficient in Korean and English to join our operations team. In this role, you will not just be "processing issues"; you will act as a professional consultant for our users, diagnosing problems, navigating backend data and providing accurate solutions to ensure a seamless digital experience.

Responsibilities：
．Technical Consultation: Diagnose and resolve user inquiries regarding platform functionality and entire account management through written communication channels.
．Problem Solving: Go beyond scripted answers. Analyze user-reported anomalies to distinguish between user error and system issues, providing clear troubleshooting guidance.
．Product Knowledge Mastery: Stay updated on the latest product features, updates, and known issues to provide accurate and timely resolution.
．User Experience Optimization: Adhere to high support standards while acting as the bridge between the frontline community and internal teams to create consistent user experience.

Requirements：
．Language Proficiency: Advanced written Korean and intermediate to advanced English. In addition to the Asian customers, you will also get to interact with the international community base.
．Logical Communication: Ability to conduct in-depth navigation and explain complex concepts in simple, easy-to-understand human language.
．Flexibility: Willingness to work on a rotating shift basis, including weekends and public holidays, to support our global user base. Holiday pay complies with the Labor Standards Act.
．Resilience: High emotional intelligence with the ability to maintain professionalism and patience in fast-paced interactions.
Additional Notes
．We provide a professional and dynamic working environment. This role is a great entry point into the customer-oriented industry with clear career development paths.
．To ensure data security and user privacy, personal electronic devices (e.g., mobile phones) are restricted in the workspace but may be used in designated break areas.
．Relevant background could be a plus but is not required to apply. A comprehensive Product Training Program (4-6 weeks), conducted in English/Mandarin, will be provided with full pay.

工作內容：
．技術診斷與問題解決： 針對帳號安全、支付異常或系統錯誤進行邏輯分析與診斷，提供精準的解決方案，而非單純的制式回覆。
．專業知識維護： 持續更新對平台功能與服務條款的了解，確保在合規的前提下，提供最即時且專業的協助。
．優化用戶體驗：透過線上文字形式的支援，結合專業技術協助，創造一致的產品使用體驗。

職務要求：
．韓文精通，具備邏輯清晰的文字溝通能力；英文讀寫中等（需閱讀英文後台與內部公告）。
．熟悉電腦操作與數位產品邏輯，樂於學習新軟體與工具。
．需配合輪班（依班表有機會於假日、國定假日出勤），國定假日出勤薪資依勞基法計算。
．具備高 EQ 與耐心，能專業處理 B2C 第一線帳戶相關需求。

其他工作事項說明：
．為保障客戶與使用者隱私及資料安全，無法於工作空間使用手機等電子產品（辦公室其他區域可使用）。
．報到後公司將提供4-6週完整產品知識及相關訓練課程（中＆英文授課、期間支付全薪）。
．實際負責客戶將於錄取後安排（客戶皆為美加外商公司，非博弈產業）。