營運專員 Operations Specialist

我們正在尋找細心負責、具備良好溝通與執行力的 【營運專員 Operations Specialist】。您將協助處理卡牌庫存管理、訂單處理、線上客服及活動支援，並與團隊合作，持續優化作業流程。如果您希望在資源充沛的團隊中發揮專業，歡迎加入我們！

We are looking for a detail-oriented, proactive, and action-driven Operations Specialist to support daily business operations. You will be responsible for card inventory management, order fulfillment, online customer support, and event execution, while collaborating with the team to continuously optimize operational processes.

▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰

卡牌庫存管理 Card Inventory Management

• 負責追蹤卡牌進貨與補貨進度。
• 執行商品驗收、資料建檔、商品上架與庫存管理。
• 定期進行庫存盤點，追蹤庫存差異並處理異常狀況。

訂單與客戶服務 Order & Customer Support

• 彙整商品資訊，處理日常訂單與出貨作業。
• 負責線上客服，解答玩家諮詢及售後支援。

營運支援與流程優化 Operations & Process Optimization

• 協助行銷、線上/實體活動之執行與相關事務支援。
• 協助建立、維護並持續優化營運標準作業流程。

• Handle tracking inbound stock and replenishment.
• Handle product receiving, data entry, shelving, and inventory control.
• Conduct periodic inventory counts, track discrepancies, and address anomalies.
• Maintain product master data and process daily order fulfillment and shipping.
• Provide front-line online customer support, resolving player inquiries and post-sales requests.
• Support the execution of marketing, online/offline events, and related administrative tasks.
• Assist in establishing, maintaining, and continuously optimizing standard operating procedures (SOPs).

▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰

【Job Requirements 職位需求】

• 細心負責，具備良好的溝通協調及獨立作業能力。
• 具備採購、商品管理、電商營運或庫存管理經驗者尤佳。
• 具 TCG 相關產業經驗尤佳。

• Detail-oriented and highly responsible, with strong communication, coordination, and independent problem-solving skills.
• Experience in procurement, merchandise management, e-commerce operations, or inventory management is a plus.
• Prior experience in the TCG (Trading Card Game) industry is preferred.