POSITION SUMMARY

The Program Coordinator is responsible for creating welcoming and supportive environments in assigned YMCA programs. Responsibilities include: monitoring programs, engaging with members and program member retention activities. Responsibilities also include assisting the Program Director in managing the staff and administrative duties as assigned.

ESSENTIAL FUNCTIONS

1. Create a welcoming environment in all YMCA program areas taking time to talk to members and
enthusiastically greet them by name with a smile and eye contact.
2. Proactively connect and monitor members to develop, and support the achievement of their goals
for healthy living, and matching members’ interests to YMCA programs.
3. Conduct appointments with members to help them develop and meet their fitness goals.
4. Responsible for building small communities by facilitating connections with and between members.
5. Create a safe environment by being aware of your surroundings and monitoring members to ensure
they are performing exercises correctly; explain/demonstrate proper form to members when
necessary.
6. Assist Members with their questions and monitor activity in the fitness area.
7. Monitor fitness room to ensure equipment is functioning, put away, and clean.
8. Confirm member appointments and timely member follow up as required.
9. Model and enforce Code of Conduct, Healthy Living Policies, and administrate member issues as they
arise. Positively interpret these policies to members.
10.Respond promptly and courteously to all member complaints, compliments and inquiries while
following the appropriate procedures at all times.
11.Actively interact with members regarding their participation in YMCA programs, Annual Support
Campaign and Special Events.
12.Role model positive interactions with members for staff; assist Healthy Lifestyles Director in
providing coaching and feedback to staff, when necessary, to ensure the best experience for
members.
13.Assist the Healthy Lifestyles Director in providing staff training. Recommend appropriate staff
coaching and discipline to Healthy Lifestyles Director, when necessary.
14.Assist Healthy Lifestyles Director with administrative tasks including but not limited to: staff
scheduling, department timesheet monitoring and report auditing.
15. Attend staff meetings and trainings as required.
16. Uphold YMCA policies for safety, supervision, mandated reporting and risk management.
17. Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility,
Caring, and Fairness) as well as the YMCA Core Values of caring, respect, honesty and
responsibility in all dealings with members, guests, volunteers and fellow staff.
18. Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of
mission advancement, collaboration, operational effectiveness and personal growth.
19.All other duties as assigned by your supervisor.

YMCA LEADERSHIP COMPETENCIES

The Y’s Leadership Competency Model is comprised of 18 leadership competencies (leadership knowledge, skills, and behaviors required for success in the Y), organized by the four disciplines of cause-driven leadership:

• Mission Advancement- advancing the Y’s promise to strengthen community Competencies include: Values, Community, Volunteerism, Philanthropy
  • Collaboration- working with, understanding and developing others

Competencies Include: Inclusion, Relationships, Influence, Communication, Developing Others

• Operational Effectiveness: ensuring relevance, effectiveness, and sustainability

Competencies include: Decision Making, Innovation, Project Management, Finance, Quality Results

• Personal Growth- developing continually to adapt to new challenges

Competencies include: Self Development, Change Capacity , Emotional Maturity, Functional Expertise

While all competencies are significant the following are critical to success in this position: Values

Inclusion/ Relationships

Decision-Making/ Quality Results Emotional Maturity