Youth Program Manager

• The Youth program provides after-school programming during the academic year, serving youth ages 6-18. Through strong mentoring relationships, engaging enrichment activities, and exposure to new opportunities, Youth Programs help young people develop academically, socially, and emotionally while providing a trusted and supportive environment for families.

• During the Summer, the Youth program team plans and delivers Summer Sunrise, an annual day camp for children aged 6-18.

• The Youth Literacy program provides targeted literacy intervention to students in partnership with Saint Paul Public Schools, after-school tutoring, summer literacy programming, and maintains the Neighborhood House Youth Library to ensure children have access to high-quality books throughout the year.

• The Parent and Early Childhood Education (PECE) program is currently being evaluated. Preschool is paused due to declining enrollment; however, childcare during Adult Education classes (Small Steps program) will continue.

• Lead a team of youth program staff by directly supervising two youth program supervisors and two part-time Early Childhood Instructors.

• Team includes a Youth Coordinator, Youth Literacy Instructors, temporary summer staff, interns, and volunteers.

• Translate program goals into clear workplans for staff and interns, ensuring each team member understands their role in advancing program objectives.

• Provide regular supervision, coaching, quarterly reflections, and performance feedback that support staff growth and accountability.

• Maintain consistent one-on-one meetings, team meetings, supervisor and coordinator meetings, and annual planning retreats.

• Develop staff capacity in trauma-informed youth development, restorative approaches, cultural responsiveness, radical hospitality, and family engagement.

• Develop and maintain staffing plans that support safe participant-to-staff ratios, appropriate coverage, emergency response, and sustainable workloads.

• Support the recruitment, hiring, onboarding, training, supervision, and evaluation of temporary Summer Sunrise staff, Right Track interns, and other interns and volunteers.

• Communicate program expectations, operational changes, schedules, seasonal transitions, and organizational priorities clearly and consistently.

• Ensure staff and program compliance with licensing requirements, mandated reporting, youth safety procedures, grant requirements, organizational policies, and risk management expectations.

• Co-lead annual and seasonal planning to align programming, staffing, and resources with participant needs and program goals with Director of Education & Enrichment.

• Develop, document, and continuously improve program policies, procedures, workflows, and practices that promote safety, quality, consistency, accessibility, inclusion, and sustainability.

• Collaborate with Education and Enrichment leadership to align all youth programs with Adult Education, the Makerspace, and other organizational initiatives, creating coordinated participant pathways and shared programming opportunities.

• Identify program and operational challenges, recommend solutions, and implement improvements that strengthen participant outcomes, staff sustainability, and organizational effectiveness.

• Maintain knowledge of community resources available to children, youth, and families.

• Maintain annual program calendars, seasonal schedules, activity calendars, registration timelines, training materials, and other core program documentation.

• Effectively maintain partnerships with schools, public agencies, youth-serving organizations, and other community partners that strengthen programming and expand opportunities for participants.

• Co-lead a youth recruitment and retention plan with the Director of Education & Enrichment

• Collaborate with Volunteer Engagement to develop meaningful volunteer and internship opportunities that support Youth Programs throughout the year.

• Support after-school programming, literacy activities, Summer Sunrise, orientations, family events, community outreach, and other program activities.

• Provide direct service when assigned.

• Monitor participant enrollment, registration, family communication, and connections to internal and external resources.

• Support youth experiencing behavioral, academic, or social-emotional challenges in ways that promote safety, belonging, accountability, and engagement.

• Build positive relationships with children, youth, caregivers, volunteers, and community partners.

• Respond to program inquiries through phone, email, in-person communication, and organizational communication platforms.

• Other duties assigned for the success of Youth Programs and Neighborhood House.

• Oversee accurate and timely data entry and maintenance across required organizational data systems.

• Ensure participant records, attendance, permissions, incident reports, assessments, and required documentation are complete and accurate.

• Collaborate with the Director of Community-Based Evaluation and Impact to collect participant, parent, and youth feedback and incorporate findings into program planning and continuous improvement.

• Support staff in maintaining documentation standards and using data systems correctly

• Review reports for leadership, funders, and community partners as required.

• Bachelor’s degree in education, youth development, social work, public administration, or related field, or equivalent relevant experience.

• Three or more years of experience leading youth programming, after-school programs, camps, educational programming, or youth development initiatives.

• Minimum of two years of successful supervisory or management experience.

• Experience supervising seasonal staff, interns, volunteers, or multi-level teams.

• Strong knowledge of positive youth development, trauma-informed practices, restorative approaches, and culturally responsive programming.

• Demonstrated ability to work and communicate effectively with people from diverse cultural, linguistic, and socioeconomic backgrounds.

• Working knowledge of racial equity and social justice issues relevant to the communities Neighborhood House serves.

• Strong organizational, planning, and project management skills.

• Experience coordinating community partnerships and collaborative initiatives.

• Proficiency in Microsoft Office Suite and Microsoft Teams.

• Experience managing program budgets and purchasing.

• Must have a valid driver’s license.

• Bachelor’s or master’s degree in education, youth development, social work, public administration, or related field.

• Experience working with immigrant and refugee communities.

• Bilingual or multilingual skills (Spanish, Hmong, Somali, Karen, or other community languages).

• Experience managing grant-funded youth programs.

• Experience developing curriculum, training staff, or creating operational systems.