Youth Worker (Application Support)

Provide 1st and 2nd level technical and application support to end users, including incident handling, troubleshooting, and issue resolution.

Liaise with software developers, vendors, and service providers to coordinate system support, enhancement, and maintenance in a cloud-based environment.

Monitor system performance, application availability, and security alerts to ensure service stability, network reliability, and cybersecurity.

Support system testing activities, including UAT, and assist in system deployment and release management.

Maintain proper documentations of system configurations, procedures, workflows, and technical specifications.

Assist in administrative tasks, including procurement coordination, asset inventory management, and license tracking.