Youth worker ( Counsellor | School | Yishun )

3.1 Primary Response and Support

• Act as first point of contact for incidents and calls happening during curriculum time, especially those involving students with well-being concerns.
• Conduct initial assessment of students’ needs and well-being.
• Implement immediate de-escalation strategies if needed to ensure their psychological and physical well-being.
• Provide support to students during meltdowns, with a focus on reintegration back to class quickly, where possible.

3.2 Relationship Building and Early Prevention

• Engage students through to build trust and rapport. Further guidelines will be provided in due time.
• Conduct proactive outreach to students who may benefit from 2-2 additional support (e.g. students with motivational issues who may skip classes or commit truancy, students with known peer relational issues, students who are isolated)

3.3 Programme and Case Support

• Work with Year Heads (YH), Subject Head of Student Well-being (SH/SWB) and Educational Support Committee (ESC) to provide support for Tier 2 students identified for additional support through school programmes. Duties could range from supervision of preexisting activities, new programme design, leading programme activities to monitoring progress of students during activities.
• Where necessary, engage in mentorship support for students who may benefit from additional support, as identified by the ESC and/or Case Management Team (CMT).
• In cases involving disciplinary issues, the Youth Worker’s role beyond initial response and reporting is to provide long-term check-in and support for students who may need further emotional support after incidents, as guided by the Student Management Team (SMT) or SH/SWB.

3.4 Monitoring and Reporting

• Provide SH/SWB with progress reports of students following close monitoring and supervision. Report presenting concerns and/or budding strengths to aid future intervention design.
• Report any rising concerns to SH/SWB, or to the Head of Department for Student Management (HOD/SM) and Subject Head of Student Management (SH/SM), if critical and urgent (e.g., self-harm, violent breakdowns, fights, bullying).

SCOPE AND LIMITATIONS

• The Youth Worker provides practical support and guidance but does not conduct formal counselling or therapy sessions.
• All interventions operate within the school’s student development framework and policies
• The role supports but does not replace formal disciplinary, counselling or special educational needs support processes when required.
• The Youth Worker shall not contact parents directly, but instead work closely with school staff to relay information if necessary.