ZARA HOME BATTERSEA-GENERAL MANAGER

ZARA HOME GENERAL MANAGER

Why join Zara Home

Zara Home is part of the Inditex Group and brings design-led homeware and lifestyle collections to customers with a strong sense of aesthetics, quality and attention to detail.Customer experience is central to Zara Home , understanding customers’ needs, their vision and their story, and helping them create spaces that feel personal and memorable.You’ll join a business that moves fast, stays close to customers, and supports growth through ownership, development and internal progression.

About the role

As a General Manager, you’ll lead the store with ownership, pace and calm , delivering strong commercial results while creating an inclusive team culture and an exceptional customer experience. This is a fast-moving environment where attention to detail matters. You’ll lead from the shop floor, bringing Zara Home’s aesthetic and product storytelling to life and ensuring teams connect with customers through confident product knowledge and thoughtful service.

What you will be responsible for

· Owning the store’s end-to-end performance, delivering sales, productivity and profitability through clear priorities and consistent execution.

· Using KPIs and insight to act quickly, adapting plans as trading patterns and priorities shift.

· Driving commercial launches and seasonal storytelling with discipline and follow-through.

· Bringing Zara Home’s brand DNA to life through inspiring visual standards, strong merchandising and meaningful product stories.

· Ensuring strong operational routines across stock flow and replenishment, stockroom organisation, and store standards.

· Maintaining high standards across security/shrinkage, cash procedures, health & safety, cleanliness, and maintenance follow-up.

· Building an inclusive, motivating culture with clear expectations, regular feedback and consistent performance standards.

· Recruiting inclusively, developing leaders, and building succession plans that create a strong talent pipeline.

· Managing hours budgets and rotas to ensure the right support is in place at the right time.

What we are looking for

We’re looking for a values-led retail leader who thrives in a fast-moving environment and leads through customer connection, strong standards and people development.

You will bring:

· Proven experience leading a fast-paced retail operation with a strong customer experience focus.

· Strong commercial confidence and a track record of improving performance through people-led leadership.

· A visible, hands-on leadership style — calm, fair and decisive under pressure.

· Strong operational standards across stock, shrinkage, cash and compliance.

· Strong interest in interiors, design and trends, with the ability to translate customer needs into solutions.

· A commitment to inclusive leadership: building engagement, developing others and creating an environment where people feel respected and supported.

· Ownership and integrity — you take responsibility, act early, and build trust through consistent actions.

We welcome applications from leaders with different backgrounds and career paths. If you need adjustments at any stage of the recruitment process, we’ll work with you to support you.

What we offer

· Competitive salary

· 25% employee discount across all Inditex brands

· Uniform allowance

· Pension scheme

· ‘More 4 Less’ benefits platform with a wide range of discounts

· Wellbeing support through our collaboration with Retail Trust

· Strong development opportunities and internal progression within Zara Home and the wider Inditex Group