製程工程師 Field Process Engineer - 路竹 (OSAT- ECP Kallisto)

Technical

• Responsible for completion of process support and installation of Lam equipment at customer sites. This includes evaluation and documentation of process outputs of hardware modifications/upgrades to existing systems.
• Setup and complete experiments, collect data and generate reports for both internal and external distribution.
• Design and complete DOE (Design of Experiments) evaluations to characterize process window for new installations or Lam recommended field hardware modifications/ upgrades.
• Develop new processes for small variants to existing customer applications.
• Conduct experiments and tests, collect and analyze data and generate reports for both internal and external distribution.
• Work with senior engineers and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues/ challenges.
• May develop new processes for small variants to existing customer applications.
• May recommend / initiate escalations and quality investigations.
• Present technical and marketing materials to a high standard.
• Any other duties as assigned by the immediate supervisor.

Customer Relation

• Develop good customer relations during start-up and trouble-shooting; Work closely with customer to understand customer issues and demands.
• Professionally represent the company to the customer.
• Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified.
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc.) in good working condition, accounted for and secure.
• Can support process projects and manage customer and product group to drive to closure.