中餐廳 領檯 F&B Hostess

中餐廳領檯主要負責餐廳賓客接待與帶位服務，確保提供專業、親切且高效率的服務體驗。工作內容包括每日開閉店前準備、確認訂位資訊、安排賓客入座及座位分配，妥善處理訂位、候位、電話及現場賓客需求。
主動迎接賓客並提供餐廳及菜單相關資訊，協調服務人員掌握桌況及用餐進度，維持餐廳整體服務流程順暢。負責處理賓客特殊需求、意見及客訴，必要時即時向主管反映並協助解決。協助維持餐廳環境、服務標準及品牌形象，並與廚房、服務團隊及其他相關部門保持良好溝通。
依公司及品牌標準執行各項作業，協助新進同仁熟悉接待及帶位流程，並完成主管交辦之相關工作。
排班說明：有提供空班津貼

The Chinese Restaurant Host/Hostess is responsible for welcoming and assisting guests while ensuring a warm, professional, and efficient dining experience. Key responsibilities include completing pre-opening and closing preparations, managing reservations, coordinating seating arrangements, and efficiently handling walk-in guests and waiting lists.
The position greets guests warmly, provides accurate information regarding menus, promotions, restaurant facilities, and dining arrangements, and escorts guests to their tables according to established seating procedures.
The Host/Hostess coordinates closely with service staff to monitor table status and dining progress, ensuring smooth guest flow and efficient table turnover. The role also handles guest requests, special arrangements, and feedback, escalating complaints or service issues to the supervisor when necessary.
In addition, the position maintains a professional appearance, supports restaurant cleanliness and brand standards, assists with training new team members on hosting procedures, and performs other duties assigned by the supervisor or management.