➼➼中高階獵才➼➼ Operations Manager – Tank Terminal & Marine Operations (Manpower 203LW)

職級: 營運經理
管理幅度: 50-100位

Job purpose: We are seeking an experienced Operations Manager to oversee the daily operations of our tank terminal and marine facilities, ensuring safe, efficient, and reliable terminal operations in compliance with regulatory requirements and company standards.

The successful candidate will lead frontline operations and shift teams, drive operational excellence, manage customer service performance, and maintain a strong safety culture across all terminal activities. 本職位負責罐區及碼頭設施之日常營運管理，確保船舶、槽車、管線及儲槽等裝卸作業安全、高效且符合相關法規與公司標準。此角色亦須領導現場操作團隊、提升客戶服務品質、控管營運成本，並持續強化安全文化與營運績效。

R & R:
1. Terminal & Marine Operations Management｜罐區與碼頭營運管理

-Oversee daily tank terminal operations, operational planning, and resource allocation.

-Manage vessel, truck, pipeline, and tank loading/unloading activities to ensure safe and efficient receipt, storage, transfer, and delivery of products.

-Ensure all operations comply with established procedures, operational standards, and asset integrity requirements.

-Coordinate with Operations, Asset Management, and Commercial teams to optimize terminal performance and operational efficiency.

2. HSE, Regulatory Compliance & Process Safety｜安環衛、法規遵循與製程安全

-Implement and monitor Health, Safety, and Environment (HSE) policies, procedures, and performance standards.

-Ensure compliance with applicable government regulations, port authority requirements, and corporate policies.

-Oversee the Permit to Work (PTW) system, risk assessments, and safe work practices.

-Lead incident investigations, root cause analysis, and corrective and preventive actions.

-Drive Process Safety Management (PSM) initiatives and strengthen the site-wide safety culture.

3. People Leadership & Development｜團隊領導與人才培育

-Lead terminal operations personnel, shift supervisors, and frontline teams to achieve operational and safety objectives.

-Establish performance objectives, workforce development plans, and competency training programs.

-Develop succession plans and strengthen leadership capabilities within the operations team.

-Foster employee engagement, accountability, and a proactive safety culture.

4. Customer Service & Stakeholder Management｜客戶服務與利害關係人管理

-Ensure service delivery meets agreed Service Level Agreements (SLAs) and customer requirements.

-Coordinate customer-specific operational requests, product handling requirements, and scheduling arrangements.

-Resolve customer complaints, operational disruptions, and service-related issues in a timely manner.

-Maintain effective collaboration with customers, commercial teams, port authorities, contractors, and other stakeholders.

5. Budget, Cost & Performance Management｜預算、成本與績效管理

-Develop and manage operating budgets, monitor expenditures, and optimize operational costs.

-Drive continuous improvement initiatives to enhance productivity, asset utilization, and service reliability.

-Monitor and report key performance indicators, including TRIR/LTIR, throughput, on-time delivery, tank utilization, vessel demurrage, and customer satisfaction.

-Identify operational risks and improvement opportunities to support business performance and cost efficiency.

6. Emergency Response & Crisis Management｜緊急應變與危機管理

-Serve as a key leader within the site's emergency response organization.

-Lead emergency preparedness programs, drills, and crisis management exercises.

-Coordinate emergency response activities with government agencies, port authorities, emergency services, and external support providers.

-Ensure emergency response plans remain effective, up to date, and aligned with regulatory and corporate requirements.