助理設備客服工程師(台南/嘉義) Assistant Customer Service Engineer- Tainan/Chiayi (2-year contractor)
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美商科磊股份有限公司台灣分公司_KLA Taiwan 助理設備客服工程師(台南/嘉義) Assistant Customer Service Engineer- Tainan/Chiayi (2-year contractor)
Description
- Perform preventative maintenance service in customer site
- Perform customer site troubleshooting to assist Customer Service Engineer
- Serve as customer contact on Technical and Service-related matter and escalate to CSE if needed
- Provide service support on urgent case
- Be services front line for understanding customer issue and transferring them to the CSE/CSM
- Responsible for daily data collection and basic recovery
- Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues
- Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved
- Responsible for new tool move in Tasks, including un-crate/Tooling organizing/ Parts move in and out/ PIP 6S check