專案管理專員/助理

※ Brief Description 工作內容簡述
披荊斬棘的找出&解決客戶痛點、說服客戶買單，專案管理直到驗收
發生售後服務需求時，為客戶 - 公司內部/國外原廠 的溝通橋樑。
Proactively identify, solve, and close deals on customer pain points,
followed by complete project management through to acceptance.
Act as the communication liaison between customers, internal teams, and overseas manufacturers to coordinate and follow up on after-sales service needs.

※ Day-to-Day responsibilities 工作職責

• After-sales Service (50%): Liaise with overseas manufacturers regarding customer requirements and collaborate with sales and engineering teams to identify appropriate solutions and provide technical support. Establish, update, and maintain after-sales service and inventory management records, including service progress, pre-bid preparations, material receiving and issuing, and inventory checks. Work closely with the engineering team to confirm after-sales service requirements, calculate costs, and prepare quotations based on customer needs.

• Project Management (50%): Coordinate schedules (delivery, man-hours, maintenance) with Engineering and vendors, ensure clear communication, and manage/report project progress through final customer/engineering acceptance.

• 售後服務 (50%)：向原廠反映客戶需求，與業務及工程團隊合作為客戶尋找到適當的解決方案和技術支援，建立、更新並維護售後服務與庫存管理資料，如：售後服務進度、開標前置作業、進/出料管理、庫存清點；與工程部門合作，依客戶需求確認售後服務內容、成本計算及並製作報價單

• 專案管理 (50%)：與工程部&協力廠商合作，協調交期、工時、維修排程資訊，確保各方資訊同步，追蹤、維持並定期向客戶回報專案進度，直到專案/工程驗收完成。

※ Talent Requirements 必備能力

• Excellent communication and coordination skills
• Independent thinking and problem-solving abilities
• Familiarity with Microsoft Word, Excel, and PowerPoint
• Proficiency in English business writing and speaking

• 積極且良好的溝通與協調能力
• 獨立思考與解決問題能力
• 熟悉Microsoft Word, Excel, PowerPoint的使用
• 英文信件書寫能力及口語能力

※ Preferred Skills加分能力

• Experience in project management, cross-functional collaboration, sales, or administrative/assistant roles is preferred.
• Previous experience in chemistry, chemical engineering, pharmaceutical, electrical materials and new energy development relevant fields are preferred.
• Proficiency in written and spoken English for business communication
• Ability to read and understand P&ID diagrams

• 具專案管理、業務部門或秘書、助理等相關工作經驗佳
• 曾有化學、化工、製藥、電子或電池材料以及能源產業等相關工作經驗佳
• 日文信件書寫能力及口語能力
• 識別並理解P&ID圖