資深產品品質工程師 Senior Product Quality Engineer_Pro AV Solutions BU

1. Manufacturing Quality Control & Customer Complaint Management

• Oversee and drive manufacturing quality control activities to ensure product quality meets customer and regulatory requirements.

• Lead investigation and resolution of customer complaints, field quality issues, and production defects through structured problem-solving methodologies.

• Conduct root cause analysis and corrective/preventive actions (CAPA), including preparation and follow-up of 8D Reports.

• Monitor quality performance indicators and drive continuous improvement initiatives to reduce defects and improve customer satisfaction.

2. Supplier & Production Quality Management

• Manage quality performance of contract manufacturers and suppliers through regular audits, process reviews, and quality assessments.

• Drive supplier and factory corrective actions, process improvements, and defect prevention programs.

• Collaborate with manufacturing teams to improve production processes, yield, and overall product quality.

3. Customer & Cross-functional Communication

• Serve as the primary quality contact between customers, manufacturing sites, suppliers, and internal teams for quality-related issues.

• Coordinate containment actions, failure analysis, and corrective action implementation to ensure timely issue resolution.

• Provide regular updates to management and customers on complaint status, quality improvement initiatives, and 8D closure progress.