資訊部 資訊主任 IT Executive

資訊主任負責整個飯店所有 IT 系統、業務系統、辦公室系統、電腦網路和電話系統的日常支援。該人員還協助資訊經理維護所有硬體產品和軟體許可證的庫存，並審查維護協議。

1.負責顧客網路、物業管理系統 - PMS、銷售點 - POS、IPTV、電話系統和其他軟體供應商的平穩運作和協調。
2.負責監督和處理網路配置、伺服器、工作站、網路設備、PABX、電子郵件帳戶以及對底層伺服器/電腦基礎設施的支援。
3.協助客人和同事確定並實施解決方案，以應對與使用個人電腦設備相關的使用者挑戰和問題。
4.保持警惕並報告任何潛在的網路攻擊，啟動資料保護解決方案以轉移風險並保護所有財產、客人和個人資訊。
5.負責確保IT 稽核項目依照相關標準作業程序實行。
6.處理和報告任何投訴並解決服務的缺失，在系統上記錄所有回覆。確保問題及時解決，讓客人滿意。
7.嚴格遵守飯店制定的所有部門政策、工作場所安全和安全流程。
8.參加培訓課程並向經理提供建議或回饋以改善營運。
9.報告工作區域和飯店內的任何問題或損壞和故障，以確保提供無缺陷的設施和服務設施。

The IT Executive is responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel. The individual also assists the IT Manager in maintaining inventory of all hardware products and software licenses, and reviews maintenance agreements.

1. Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
2. Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
3. Assists guests and colleagues in identifying and implementing solutions to user challenges and concerns associated with the use of personal computer equipment.
4. Keep vigilant and report any potential cyber-attack, initiate data protection resolutions to divert risk and safeguard all property’s, guests and individual information.
5. Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
6. Handles and report any complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
7. Maintain strict compliance to all departmental policies, work place safety and security procedures set by the hotel.
8. Attend training sessions and provide suggestions or feedbacks to managers for operational improvement.
9. Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.