WE ARE HIRING: Zoho Applications Support Analyst

Location: Colombo 15, Sri Lanka
Employment Type: Full-Time
Work Arrangement: Hybrid
Industry: Technology & Logistics Solutions

About the Role

Our client is seeking a highly motivated Zoho Applications Support Analyst to support, optimize, and enhance its Zoho ecosystem. The successful candidate will play a key role in administering Zoho applications, developing automation solutions, supporting integrations, and delivering data-driven insights that improve operational efficiency and business performance.

This role is ideal for a professional with strong Zoho expertise, analytical capabilities, and a passion for process automation and digital transformation.

Key Responsibilities

• Administer and configure Zoho applications, including Zoho CRM, Zoho Desk, Zoho Analytics, and Zoho Creator.
• Develop and maintain automations using Zoho Deluge scripting to streamline ticketing, escalation, reporting, and operational workflows.
• Configure workflow rules, blueprints, SLAs, and custom modules to support business requirements.
• Provide day-to-day support for platform issues, user access management, integrations, and third-party API connections.
• Analyze operational and service data to generate dashboards, reports, and actionable business insights.
• Support AI-assisted service initiatives, including chatbot and automation solutions within the Zoho ecosystem.
• Collaborate with cross-functional stakeholders to gather requirements and translate business needs into effective Zoho configurations.
• Ensure effective integration and information flow across multiple systems and applications.
• Maintain documentation for workflows, customizations, system configurations, and standard operating procedures.
• Support continuous improvement initiatives to enhance platform performance and user experience.

Requirements

• Bachelor's Degree in Computer Science, Data Science, Information Systems, or a related discipline.
• Minimum 2 years of experience in Zoho development, administration, or a related role.
• Strong proficiency in Zoho Deluge scripting, including custom functions, webhooks, and scheduled functions.
• Hands-on experience with Workflow Rules, Blueprints, Zoho Flow, Orchestly, and process automation.
• Strong Microsoft Excel and data analysis skills.
• Familiarity with Business Intelligence and dashboarding tools.
• Experience working with REST and SOAP APIs.
• Exposure to Zoho Zia (Zoho AI) or SalesIQ chatbot/bot-flow implementation will be an added advantage.
• Zoho certifications such as Deluge Certified Developer, Creator Certified Developer, or CRM Administrator will be advantageous.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively with global stakeholders.
• Excellent analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Customer-focused mindset with a strong attention to detail.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!

Our client is looking for a skilled individual to fill the role of Zoho Applications Support Analyst.

Apply now and see how you can be the perfect fit for this exclusive position!

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