Zonal Logistics Manager

Job Description:

Zonal Logistics Manager

Role Purpose:

Lead end-to-end logistics operations across the zone, encompassing warehousing, transportation, inventory management, service delivery, compliance, safety and digital adoption. Drive operational excellence through superior customer service, cost optimization, inventory governance, productivity improvement, and scalable logistics processes while ensuring seamless execution across all distribution channels.

Key Responsibilities:

- Ensure seamless order processing, stock transfers, dispatch and delivery across Distributor, Dealer, E-commerce, Marketplace, Institutional, GeM, Government, CSD/CPC, National Modern Trade and Regional Modern Trade channels.

- Deliver agreed OTIF and SLA targets while minimizing logistics-driven returns, cancellations and customer escalations.

- Drive faster response and resolution of service issues to enhance customer experience.

- Manage end-to-end warehouse operations, ensuring inventory accuracy across SAP and WMS.

- Optimize warehouse capacity, storage utilization and manpower productivity.

- Drive cycle counting, process compliance, GRN adherence and inventory hygiene.

- Lead systematic liquidation of aged, obsolete, and non-moving inventory through approved disposal and second-sale mechanisms.

- Govern primary, secondary and reverse logistics operations across the zone.

- Improve vehicle utilization, freight productivity and transporter performance.

- Ensure timely dispatches, deliveries, POD availability and transit visibility.

- Deliver zonal logistics cost targets through continuous improvement initiatives.

- Improve productivity metrics including throughput per person, cost per box, vehicle utilization and warehouse efficiency.

- Ensure 100% compliance and adoption of WMS, TMS and other approved digital platforms.

- Lead Branch Logistics Managers and zonal logistics teams through clear KPI management and performance governance.

- Maintain audit-ready operations across all warehouses and logistics facilities.

- Ensure compliance with statutory, contractual and company requirements including fire safety, security, environmental and labor regulations.

- Collaborate closely with Sales, Commercial, Supply Chain Planning, Manufacturing, IT, Finance and Customer Service teams to ensure business continuity and service excellence.

Education: Engineering and MBA

Experience:

7 - 10 years of experience with FMCG, FMCD, Retail or Ecommerce companies.