ZR_318 Analyst, Customer Support Voice (MXM - Afterhours)

Responsibilities :

• Be able to have On-Point communication in a proficient manner
  
  
• Relay all information needed & as provided
  
  
• Address customers in a professional and respectful manner
  
  
• Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary
  
  
• Maintain up-to-date knowledge on business areas
  
  
• Maintain broad knowledge about company’s products and services
  
  
• Consistently communicating new issues to managers so as a company we can establish a solution to the problem
  
  

Requirements

Required Skills & Qualifications:

• Should have scored 60% & above throughout academics - B.Com Graduate
  
  
• Customer Support Experience in US. Business Environment - Banking or Financial Servixes preferred.
  
  
• Good Communication Skills (English – USA)
  
  
• Sensitization in American Culture
  
  
• Open to work in Night Shift
  
  
• Proficiency in Typing (35 wpm)
  
  
• Ability to handle distressed Customers
  
  
• Accountability is required from each individual
  
  
• 5 days a week (Alternate offs); Graveyard Shift
  
  

Benefits

• 5 Days Working
  
• One Complimentary Meal per Day
  
• Internet Reimbursement
  
• Gym Reimbursement
  
• Group Medical Insurance
  
• Mental Health support benefits
  
• Relocation Assistance (if Applicable)