Corning's Optical Communications unit seeks a ServiceNow Process Analyst in Obispado, Monterrey (Mexico) to deliver and optimize ServiceNow solutions: gathering requirements, enforcing governance, QA of platform changes, and documentation. Requires 3-5 years hands-on ServiceNow, module expertise (ITSM, ITOM, SPM, HRSD, etc.), and ITIL V3/V4 plus Scrum Master or SAFe certification.
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