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ServiceNow Backed by SequoiaBacked by Greylock
123 views 6 days ago

Sr. Staff Product Manager, AI-Native IT Service Management

New RemoteNorth AmericaStaff Licensed UK sponsor — This employer appears on the GOV.UK register of licensed sponsors for the Skilled Worker and related work routes. The licence belongs to the employer and is not a commitment to sponsor this role.Licensed NL sponsor — This employer appears on the IND public register of recognised sponsors for work and highly skilled migrants. The recognition belongs to the employer and is not a commitment to sponsor this role.Canada LMIA employer — This employer was issued a positive Labour Market Impact Assessment by Employment and Social Development Canada in the last four quarters, through the High Wage, Global Talent or Permanent Resident streams. The approval belongs to the employer and is not a commitment to sponsor this role.Ireland permit employer — This employer was issued Irish employment permits this year or in the two years before, per the Department of Enterprise, Tourism and Employment. The permits belong to the employer and are not a commitment to sponsor this role.
United States
Santa Clara, California

Sr. Staff Product Manager owning an AI-native ITSM product in ServiceNow's Service Operations portfolio (incident, change, problem, on-call) end to end — setting strategy, prototyping and evaluating autonomous agents against messy real-world ops data, and migrating a large installed base toward a Zero Service Outage goal. Core stack: AI/LLM agents, ITSM, eval tooling.

AI Automation CMDB DevOps ITSM +9 skills
191K – 334K $
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