Senior IT service desk technician at a financial advisory firm, acting as first point of contact for end-user support in a hybrid Phoenix office. Day-to day work covers Tier 1/2 ticket troubleshooting and escalation, Windows 11/macOS and printer support, identity tasks in Active Directory/Okta/M365, Intune endpoint management, asset/CMDB upkeep, documentation, and mentoring junior techs.
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