Founding Senior Support Engineer in Cyera's Identity Customer Success org: the technical lifeline for enterprise customers, resolving complex identity-security issues across SaaS and on-prem, building the support function, runbooks, and AI-driven triage automation, and partnering with Product/Engineering. Core tech: Okta/Entra ID/AD, SailPoint, CyberArk, cloud IAM, SAML/OAuth, Datadog, MongoDB.
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