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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our…
VP of Data Science leading an applied data science team at a cloud contact center software company, focused on AI products including LLMs, agentic architectures, model fine-tuning, and prompt engineering that ship directly into production.
Network Engineer maintaining IP networking components in a 24/7 SaaS cloud contact center environment—troubleshooting, capacity planning, and deploying new network product offerings. Core tech includes Cisco IOS-XE/Nexus, MPLS, OSPF, BGP, and IPSEC VPNs.
Builds, installs, and maintains compute, network, storage, rack, and power hardware in Five9's Atlanta data center, working onsite five days a week with 24x7 on-call rotation. Day-to-day covers equipment installs, monitoring, cooling/power planning, DCIM inventory, vendor RMAs, and troubleshooting using Linux/Unix command line.
Five9 is hiring a Data Center Engineer to build, install, and maintain the hardware and infrastructure of its data center in Santa Clara, CA, working fully onsite five days a week with on-call duties. Day-to-day work spans compute, network, and storage installs, power/cooling and space planning, DCIM inventory, vendor/RMA handling, and automation via coding in a Linux/Unix environment.
Network Engineer II managing LAN infrastructure (Cisco Nexus, Palo Alto, F5) in a 24/7 SaaS cloud contact center environment, driving automation with Ansible/Terraform/Python and operating across hybrid on-prem, GCP, and AWS data centers.
Senior DevOps Engineer owning DNS and Kubernetes infrastructure in a private cloud, using Ansible, Terraform, Python, and GitOps/observability stacks to automate, scale, and harden mission-critical services.
Senior DevOps Engineer building and operating large-scale Software Defined Storage and Kubernetes platforms in a private cloud, using IaC tools like Ansible, Terraform, and Helm with GitOps practices.
Architect, implement, and support a community-driven OpenStack private cloud using Ansible/Terraform/Pulumi, with deep expertise across Neutron, Octavia, Manila, Cinder, Nova, Ironic, and Glance for a cloud contact center provider.
Senior engineer designs and refines AI prompts for Five9’s cloud contact center quality management system, mentors a small team, and leads complex customer deployments using Speech Analytics and LLM expertise.
Designs and optimizes AI prompts for Five9's cloud contact center quality management system, leveraging speech analytics experience to evaluate agent performance using LLMs.
Designs and refines global sales compensation plans for a cloud contact-center SaaS company, balancing seat-licensing and AI-usage revenue while aligning incentives with strategic goals.
Security engineer focused on incident response, detection engineering, IR automation, and building AI-enriched triage pipelines, working with Python and cloud platforms (GCP/AWS).
Coordinate travel, logistics, and documentation for field engineers supporting aerospace, automotive, and medical projects. Use Microsoft Office, Smartsheet, and procurement tools.
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