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The Quality Assurance Lead manages the quality assurance program for Service Desk operations, including auditing interactions, monitoring SLA compliance, and performing root-cause analysis. The role involves developing QA processes, managing scorecards, and leading coaching initiatives to drive continuous improvement.
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for a Senior Customer Service Representative role that serves as the front-line customer service connection for the…
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for the Senior Executive Support Technician role that serves the organization. This role provides onsite support at the…
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for the Executive Support Technician role that serves the organization. This role provides onsite support at the headquarters…
The Technical Writer develops and maintains operational documentation, user guides, SOPs, and internal communications to support organizational knowledge management initiatives.
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for the Quality Manager role that serves the organization. This role could be filled both onsite at a Government facility or at…
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for the Enterprise Request Fulfillment (ERF) Manager role that that serves the organization. This role could be filled both…
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for the Senior Service Desk Lead / COOP Site Lead role that that serves the organization. Your goal will be to ensure the team…
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for a Network/Systems Engineer role that serves the organization. This role could be filled both onsite at a Government…
The Quality Assurance Analyst monitors service desk interactions, audits tickets, and ensures compliance with SOPs and SLAs to identify service improvement opportunities. The role requires proficiency in Microsoft Office and analytical skills to track performance metrics and generate quality reports.
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for a Service Desk Agent role that serves as the front-line customer service connection for the organization, responding to…
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for a Customer Service Representative role that serves as the front-line customer service connection for the organization,…
Implementierung, Dokumentation und kontinuierliche Überwachung spezifischer Cybersecurity-Maßnahmen mit Fokus auf Endpunkt- und Netzwerksicherheit im geheimschutzbetreuten Umfeld Mitwirkung an ganzheitlichen…
GRC Analyst supporting compliance programs (SOC 2, HIPAA, ISO, GDPR) through user access reviews, risk assessments, third-party risk management, and audit coordination using GRC platforms at an AI infrastructure SaaS company.
Location:Netherlands(multi-sites: Meppel, Dronten, Apeldoorn) Contract:Full-time / 1-year contract The Opportunity We're looking for an experienced, hands‑on Senior Data Center Engineer to help raise operational…
Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a…
Lead the physical security program for Topstep, implementing enterprise-grade access control and visitor management systems, conducting risk assessments, developing emergency plans, and fostering a security culture across multi-city offices.
A Tier 2 SOC Analyst investigates escalated security incidents, tunes security platforms, mentors Tier 1 analysts, and manages client onboarding/offboarding for SOC services, focusing on threat analysis and platform optimization.
Compliance Officer (ISO 27001, SOC2, GDPR) Fully Remote (Visit to the Milton Keynes Office once a month) £45,000 - £50,000 Bonus & Benefits Are you a hands-on compliance professional who thrives on variety and…
Tier 2 SOC Analyst investigates escalated security incidents, tunes security platforms (SIEM/XDR), mentors Tier 1 analysts, and manages client onboarding/offboarding for security services.
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