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IT Helpdesk Technician (Tier 1)
New North America
United States
St. Joseph, MOFirst-line IT support technician at Family Guidance Center, troubleshooting hardware/software and network issues, handling password resets and account unlocks in Active Directory/Entra ID, and imaging and deploying endpoints (via Intune), while logging tickets and escalating unresolved issues to the MIS Director.
Active Directory Authentication Cybersecurity DHCP DNS +7 skills