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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our…
Design, implement, and support Software Defined Storage and Kubernetes platforms in a private cloud using Infrastructure-as-Code, GitOps, and automation tools like Terraform, Ansible, and Python.
Build and scale cloud-native microservices in Java/Spring Boot that power Five9’s global contact-center platform, focusing on reliability, performance, and distributed systems.
The Staff Software Engineer will design, develop, and maintain high‑performance Java microservices for Five9's cloud contact‑center platform, using Spring Boot, GCP services (GKE, Pub/Sub, BigQuery, CockroachDB, Redis), Kubernetes, and CI/CD pipelines, while mentoring engineers and ensuring reliability.
Orchestrate the delivery and release of cloud contact center software, managing release pipelines and cross-functional teams using Agile methodologies and tools like Jira and GitLab.
Network Engineer II managing LAN infrastructure (Cisco Nexus, Palo Alto, F5) in a 24/7 SaaS cloud contact center environment, driving automation with Ansible/Terraform/Python and operating across hybrid on-prem, GCP, and AWS data centers.
Senior DevOps Engineer owning DNS and Kubernetes infrastructure in a private cloud, using Ansible, Terraform, Python, and GitOps/observability stacks to automate, scale, and harden mission-critical services.
Senior DevOps Engineer building and operating large-scale Software Defined Storage and Kubernetes platforms in a private cloud, using IaC tools like Ansible, Terraform, and Helm with GitOps practices.
Architect, implement, and support a community-driven OpenStack private cloud using Ansible/Terraform/Pulumi, with deep expertise across Neutron, Octavia, Manila, Cinder, Nova, Ironic, and Glance for a cloud contact center provider.
Build and maintain Five9’s cloud-native contact center SaaS platform using Kubernetes, CI/CD, and multi-cloud automation, ensuring scalability, reliability, and developer enablement.
Designs and maintains scalable data pipelines on GCP for enterprise contact center software, integrating Salesforce, Jira, NetSuite, and Logisense via APIs. Focuses on ELT workflows, AI automation, and month-end finance reporting in PST timezone.
Senior DevOps Engineer designs, automates, and maintains large-scale compute platforms including bare metal, virtualization, OpenStack, and Kubernetes in a private cloud for a cloud contact center provider.
Build and automate large-scale Software Defined Storage and Kubernetes platforms in a private cloud, ensuring scalability and resilience using IaC, GitOps, and observability tools.
Designs and automates large-scale cloud network infrastructure for a SaaS contact center platform, using SDN, IaC, and CI/CD pipelines to ensure high availability and security.
Senior engineer designs and refines AI prompts for Five9’s cloud contact center quality management system, mentors a small team, and leads complex customer deployments using Speech Analytics and LLM expertise.
Designs and optimizes AI prompts for Five9's cloud contact center quality management system, leveraging speech analytics experience to evaluate agent performance using LLMs.
Builds and maintains the cloud-based AI platform that powers Five9's contact center AI solutions, including infrastructure, MLOps, security, and CI/CD pipelines.
Principal AI Solutions Architect designs and oversees the technical architecture for Five9's internal AI initiatives, ensuring secure, scalable, and compliant solutions while partnering with business and engineering teams.
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