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Secure AI systems and machine-learning platforms by assessing risks, monitoring threats, and enforcing compliance across MCI’s global BPO and CX operations.
Designs, tests, and refines prompts for large language models to improve AI response quality and business outcomes across customer-service and automation use cases.
Lead AI prompt engineering at a global BPO/XaaS firm, designing and optimizing prompts for LLMs to improve enterprise AI solutions across industries like healthcare and finance.
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Test and validate AI-powered chatbot responses for accuracy, compliance, and conversational quality, documenting defects and recommending improvements.
Oversee and maintain AI infrastructure, ensuring high availability and security for machine learning platforms and model deployments in a global BPO environment.
Drive AI-powered product strategy and roadmaps, collaborating with engineering and stakeholders to deliver AI solutions that align with business goals and customer needs.
Build and deploy enterprise-scale AI/ML models to power predictive analytics and automation for a global BPO and CX provider, using Python and cloud platforms.
Design and optimize enterprise RAG platforms using vector databases and semantic search to power AI-driven knowledge systems and integrations with LLMs.
Lead AI product strategy and delivery for a global BPO/XaaS provider, defining roadmaps and driving adoption of AI-powered solutions across industries like healthcare, retail, and finance.
Lead the design and implementation of enterprise-scale generative AI solutions using LLMs and prompt engineering, while mentoring teams and ensuring secure, compliant deployments.
Build and deploy machine learning models to automate and optimize business processes, using Python and cloud platforms to drive operational efficiency and strategic insights.
Build Retrieval-Augmented Generation systems that combine LLMs with enterprise knowledge, designing vector search pipelines and document ingestion to deliver accurate, context-aware AI responses.
Build and deploy generative AI applications using LLMs to automate workflows and improve customer experiences in a BPO and CX-focused tech company.
Oversee and optimize outsourced or captive call center operations for a global BPO provider, ensuring high service levels, cost efficiency, and customer experience across industries like healthcare, retail, and financial services.
Designs intuitive web and mobile interfaces for a next-gen labor marketplace, mapping candidate and employer journeys, building design systems, and optimizing hiring flows with Figma and user research.
Design intuitive UX and build full-stack systems for a next-gen labor marketplace that powers hiring workflows, worker profiles, and employer dashboards using React, Node.js, Python, and SQL.
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