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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our…
Designs and automates large-scale cloud network infrastructure for a SaaS contact center platform, using SDN, IaC, and CI/CD pipelines to ensure high availability and security.
Oversee cloud contact center software deployments for global clients, leading teams to configure CRM integrations and workflows while managing timelines, budgets, and stakeholder communications.
Senior engineer designs and refines AI prompts for Five9’s cloud contact center quality management system, mentors a small team, and leads complex customer deployments using Speech Analytics and LLM expertise.
Designs and optimizes AI prompts for Five9's cloud contact center quality management system, leveraging speech analytics experience to evaluate agent performance using LLMs.
Builds and maintains the cloud-based AI platform that powers Five9's contact center AI solutions, including infrastructure, MLOps, security, and CI/CD pipelines.
Principal AI Solutions Architect designs and oversees the technical architecture for Five9's internal AI initiatives, ensuring secure, scalable, and compliant solutions while partnering with business and engineering teams.
Senior Information Security Engineer at Five9 in Porto, Portugal, responsible for identifying, assessing, and managing security risks across cloud infrastructure and services while driving remediation and reporting risk posture to leadership.
Lead Five9's Cyber Resiliency program, maturing cloud security tooling and processes across AWS, GCP, and Azure to identify and remediate infrastructure risks while partnering with engineering teams.
Designs and refines global sales compensation plans for a cloud contact-center SaaS company, balancing seat-licensing and AI-usage revenue while aligning incentives with strategic goals.
Contractor WFO Systems Engineer at Five9 (cloud contact center software) in Bengaluru, hybrid. Day to day: build, deploy, monitor, and troubleshoot Verint Workforce Optimization platforms in global data centers, with capacity planning, ticketing, change windows, and on-call. Core stack: Windows/Active Directory, Verint, VoIP/CTI, Java app servers, MS SQL.
Build and automate cloud-native contact-center infrastructure using Kubernetes, Terraform, and CI/CD to ensure high availability and scalability for a global SaaS platform.
Senior Workato Integration Engineer on Five9's IT/Enterprise Applications team: designs, builds, and scales enterprise integrations and automations across business systems using Workato, sets integration standards, error-handling and security patterns, and mentors other engineers. Requires 5+ years integration experience, Workato certification, and US Pacific–overlapping hours.
Security engineer focused on incident response, detection engineering, IR automation, and building AI-enriched triage pipelines, working with Python and cloud platforms (GCP/AWS).
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