NOC Tier 2 Analyst on MNP's Managed Services Security team in Bangalore, handling escalated infrastructure incidents across networks, Windows/Linux servers, firewalls, backups, and Azure. Day to day: patching via ConnectWise Automate, firewall and backup management (Fortinet, Cisco, Veeam), Azure operational tasks, SOP documentation, and mentoring Tier 1 analysts.
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