Lead Support & QA Engineer at ILLUIN Technology (Paris La Défense): handles B2B client incidents (L1/L2), diagnoses issues via logs, APIs and monitoring, orchestrates ticket escalation to dev teams, and runs functional/recette testing before releases. Core stack includes Jira Service Management, Datadog/Sentry, REST APIs, and optionally Playwright/Cypress and LLM/RAG tooling.
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