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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our…
Configure and deploy Five9 cloud contact-center solutions, integrating with CRMs and digital channels, while providing technical guidance to customers in a hybrid Manila role.
Oversees end-to-end implementation of cloud contact center software projects, managing customer requirements, timelines, and stakeholder communication to ensure seamless deployments and high satisfaction.
Design, implement, and support Software Defined Storage and Kubernetes platforms in a private cloud using Infrastructure-as-Code, GitOps, and automation tools like Terraform, Ansible, and Python.
Leads cloud contact center software deployments and integrations for enterprise clients, configuring complex systems (IVR, APIs, CRM integrations) and mentoring junior engineers to ensure seamless customer implementations.
Software Engineer II on Five9's Global Voice Team in Chennai (hybrid), developing and enhancing the C++ Media Server that powers Five9's cloud contact center platform. The work centers on real-time SIP/RTP communications, audio codecs, and ASR/TTS plus AI/LLM integrations, delivered via Agile/DevOps practices in the public cloud.
Act as the primary technical point of contact for high-priority contact-center customers, resolving complex issues and ensuring service-level agreements are met while collaborating with internal teams.
Build and scale cloud-native microservices in Java/Spring Boot that power Five9’s global contact-center platform, focusing on reliability, performance, and distributed systems.
The Staff Software Engineer will design, develop, and maintain high‑performance Java microservices for Five9's cloud contact‑center platform, using Spring Boot, GCP services (GKE, Pub/Sub, BigQuery, CockroachDB, Redis), Kubernetes, and CI/CD pipelines, while mentoring engineers and ensuring reliability.
VP of Data Science leading an applied data science team at a cloud contact center software company, focused on AI products including LLMs, agentic architectures, model fine-tuning, and prompt engineering that ship directly into production.
Network Engineer maintaining IP networking components in a 24/7 SaaS cloud contact center environment—troubleshooting, capacity planning, and deploying new network product offerings. Core tech includes Cisco IOS-XE/Nexus, MPLS, OSPF, BGP, and IPSEC VPNs.
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