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Builds and scales AI training pipelines and inference services for Fin's high-performance customer support AI agent, working with transformers, LLMs, and GPU-level optimizations.
A Senior Machine Learning Scientist at Fin (Intercom) identifies product problems that ML can solve, researches suitable algorithms, runs exploratory data analysis and offline evaluation, and partners with product, design, and engineers to ship models into production. The role centers on applied ML (supervised, unsupervised, transformer models) with a strong product focus in Berlin's new R&D hub.
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver…
Senior Solutions Architect at Fin designs and demonstrates AI-powered customer support solutions for clients, focusing on pre-sales technical discovery and proof-of-concept delivery.
The Staff AI Product Manager will define the vision, strategy, and roadmap for Intercom's AI platform and Fin AI agent. This role involves collaborating with ML scientists and engineers to translate complex AI capabilities into high-value, user-facing product experiences.
Senior Data Scientist builds AI-powered internal tools for sales and customer success teams, using LLMs and Python to automate account research, outreach, and risk detection in a hybrid Dublin/London role.
Designs high-impact AI-powered customer support interfaces, focusing on pixel-perfect execution and interaction patterns for Fin's AI Agent platform.
Design and deploy machine learning models to enhance an AI customer support agent, using NLP and deep learning while collaborating with product teams.
Designs and prototypes AI-powered customer service interfaces, focusing on high-quality interactions across desktop, mobile, and chat platforms for a leading AI agent product.
Forward Deployed PM at Intercom's Fin (part of Salesforce) works hands-on with strategic enterprise customers to demo, scope, configure, and launch Fin, an AI/LLM customer-service agent, then turns field learnings into roadmap input and deployment playbooks. Hybrid role based in San Francisco.
Senior Data Scientist at Fin (Intercom) in London builds and analyzes data pipelines, metrics, and models to guide product strategy for an AI customer support platform, using SQL, Python/R, and BI tools.
Senior Product Manager at Fin (Intercom) in Dublin to own AI customer support product roadmaps, prioritize features, and deliver high-impact solutions for businesses using Fin’s AI agent.
The Senior Product Manager will own Intercom’s Messenger channel, shaping its roadmap, collaborating with engineers and designers, and leveraging AI and data to solve customer problems and ship AI‑powered messaging features.
Designs and deploys machine learning models to power an AI customer support agent, focusing on NLP and deep learning to improve customer experience across sales, service, and ecommerce.
Senior Software Engineer at Fin (Intercom) in Dublin builds and scales AI-powered customer support systems using Ruby, AWS, and distributed systems, collaborating with cross-functional teams.
Senior Salesforce Developer builds and expands Salesforce platforms for real estate tools, focusing on Sales, Service, and Marketing Cloud with Agentforce AI integrations.
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