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Open tech roles at companies in e-commerce and retail technology.
Product Manager (Mandarin Speaking)
Owns AI-powered marketplace and logistics products that connect restaurants, operations, and enterprises; focuses on UX/UI optimization and data-driven feature launches.
Analytics Engineer - MY877841
Analytics engineer on a consulting team serving retail clients: resolve ~20 data tickets per week, run end-to-end SQL spike analyses, and build retailer-specific dbt data models on Snowflake within weekly sprints. Remote from Kuala Lumpur; open to local Malaysian candidates only.
Senior Customer Service Quality Assurance Specialist
Owns the quality improvement strategy for Coupang's Taiwan customer service: audits support quality, analyzes ticket/ops data to find root causes, builds KPIs and Excel dashboards, and leads cross-functional improvement projects with internal teams and BPO vendors. Core tools include Zendesk, Excel, and BI tools like Power BI/Tableau.

Senior Customer Service Quality Assurance Specialist
Coupang is hiring a Senior Customer Service Quality Assurance Specialist in Taipei to own Taiwan CS quality strategy: quality audits, ticket/ops data analysis, KPI tracking, and cross-functional improvement projects with internal teams and BPO vendors. Requires 5+ years in QA/L&D/knowledge management within e-commerce or BPO environments.

Senior Manager, CS QA & Performance Management
Coupang is hiring a Senior Manager in Taipei to lead Customer Service QA & Performance Management: defining quality governance frameworks, monitoring metrics, driving root-cause analysis, and leading workforce planning and capacity forecasting while coaching managers and partnering with Product, Ops, and Training teams.
IT Security Analyst
In-house IT role at a Philippine supermarket chain: administers Windows/Linux servers, Active Directory, Microsoft 365, and cloud environments while handling backups, disaster recovery, patching, and server hardening to keep the company's infrastructure secure and available.
Associate, Catalog Operation 電商營運審核助理
Catalog operations associate maintains accurate product listings for Coupang Taiwan’s e-commerce platform, standardizing data, verifying supplier info, and comparing competitor offerings.