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We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting…
The Project Manager – Business Improvements leads efficiency and process improvements across the Directed Group’s business operations, coordinating cross-functional projects from planning to execution. They ensure projects are delivered on time, within budget, and aligned with business strategy, while driving stakeholder engagement and continuous process optimization.
Maintains Salesforce AI automation platform, ensuring governance, security, and operational health while enabling AI use cases like AgentForce and Einstein for enterprise clients.
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