afca

5 days ago

Instructional Design Consultant

New HybridAPACContract

Want to use your learning design expertise on work with real purpose? AFCA is looking for an experienced Instructional Design Consultant to help build the learning experiences that will prepare our people to handle…

Storyboarding

5 days ago

First Nations Customer Service Officer – Expression of Interest

New HybridAPAC

The Customer Service team is the gateway to AFCA. As a Customer Service Officer, you’ll support all consumers and members by providing clear, accurate and thoughtful guidance across a wide range of enquiries and…

6 days ago

Digital Product Owner

New HybridAPACContract

Help shape digital experiences that make it easier for consumers and members to engage with AFCA. At AFCA, fairness is at the heart of what we do. We’re looking for a Digital Product Owner to join our Membership…

last week

Customer Service Officer

HybridAPACFull-time

Are you a customer service professional who loves helping others? Do you excel on the phone, managing challenging interactions and resolving conflicts? If so, this might be the perfect opportunity for you! We're…

Procurement Specialist

HybridAPACContract

Accessibility AI Process Improvement Stakeholder Management Vendor Management

At AFCA, fairness feels good. Behind every fair outcome is a network of trusted suppliers, strong commercial partnerships and sound procurement decisions that help our people do their best work. We're looking for a…

HybridAPACFull-timeC-level

Head of Systemic Issues

Permanent | Melbourne or Sydney Lead change. Influence industry standards. Create lasting impact across the financial services sector. At AFCA, we don't just resolve complaints. We use the insights we uncover to…

Information Security Manager, Scams

HybridAPACContract

Accessibility AI Cybersecurity Data Governance DLP +3 skills

Help build the security foundations of Australia's new scams dispute resolution framework. At AFCA, we're preparing to deliver a world-first external dispute resolution scheme under the Scams Prevention…

Open 15d HybridAPACContract

AI Solution Engineer

Accessibility AI Analytics API Azure +19 skills

This is an exciting opportunity for someone who enjoys working at the intersection of data science, machine learning and solution engineering . You'll design, build and deploy AI solutions that solve real business…

Open 19d HybridAPACFull-timeSenior

3 weeks ago

Senior Dispute Resolution Specialist - Life Insurance

We’re looking for experienced Senior Dispute Resolution Specialists to join our Life Insurance team and help deliver fair financial outcomes. As a Senior Dispute Resolution Specialist, you’ll manage complex complaints…

Open 19d HybridAPACContract

3 weeks ago

Executive Assistant

Accessibility AI Stakeholder Management Version Control

We're looking for an experienced Executive Assistant to provide high-quality support to our Chief Scams Officer (CSO). You'll be a trusted adviser, proactive operator and the person who keeps a busy executive,…

Open 19d HybridAPACContractSenior

4 weeks ago

Senior Manager, SPF Customer Service

Help shape the future of scam prevention in Australia This is a unique opportunity to lead the development of AFCA’s dedicated customer service capability for the Scams Prevention Framework (SPF). From 31 March 2027,…

last month

Director, Scams Prevention Framework Legal

Open 34d HybridAPAC

This is a Board-appointed role | 5-year renewable term As Director, Scams Prevention Framework Legal , this is a fantastic opportunity to develop and implement the scams decision-making function, providing technical…