Level 2 IT Service Desk Analyst at ARA Group in Melbourne, providing L2 technical support for employees: troubleshooting and resolving incidents within SLAs, documenting them in an ITSM platform, and supporting Microsoft 365, Teams/Zoom rooms and cloud phone systems. Core tech: Active Directory, Azure AD, Exchange Online, Intune, Windows 11, TCP/IP networking. Involves a rotating 6:00am–6:30pm shi
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