Australian Financial Complaints Authority

About

The Australian Financial Complaints Authority (AFCA) serves as the country's sole independent ombudsman for the financial services sector, providing free, fair, and efficient dispute resolution for consumers and small businesses across banking, credit, insurance, superannuation, investments, and financial advice. Established in 2018, AFCA consolidates the functions of former industry ombudsman bodies, offering a one-stop, streamlined process that reduces disputes through innovative solutions, education, and proactive communication. With a diverse team of over 800 experts in finance and dispute resolution, the organization upholds values of transparency, accountability, and customer focus, delivering impartial outcomes and elevating industry standards. AFCA's commitment to fairness and ethical service distinguishes it as a trusted, world-class resource for resolving complex financial complaints in Australia.