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Avivatec

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2 jobs
Avivatec
3 views 2 weeks ago

Service Delivery Manager (SDM) Sênior

HybridLATAM
Brazil

Senior Service Delivery Manager overseeing end-to-end IT services for clients — SLAs, critical incident coordination, change (CAB) and problem (RCA) management, and 24x7 operations. Core stack: ITIL 4 processes, ITSM tools (Jira Service Management, ServiceNow, GLPI), Power BI, and basic AWS cloud knowledge. Hybrid role in São Paulo.

API AWS FinOps ITIL Jira +4 skills
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Avivatec
7 views 2 weeks ago

Pessoa Assistente de Service Desk

On-siteLATAM
Brazil

On-site (São Paulo, near Faria Lima metro) level-1 Service Desk assistant at Avivatec: handles user tickets and incidents, provides in-person/remote hardware and software support (networks, printers, Windows, Office 365), manages user accounts in AD/Azure AD, antivirus, VoIP/video conferencing, and monitors services.

Active Directory Azure Azure AD Service Desk VoIP +1 skills
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