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You will own Coinbase's primary self-service channel, the Help Center, where most customers first seek support. You will drive Automation Rate and customer satisfaction by building AI-powered search, personalized…
You will own the product vision and multi-year strategy for the entire code lifecycle from code change to production deployment. You will define what world-class developer infrastructure looks like and drive the…
You will own the product strategy and end to end delivery for chat and voice based customer support surfaces including proactive signals. You will drive automation rate improvements, reduce contact volume and resolve…
You will own product strategy and execution for CX and AI tooling that sits at the intersection of internal operations and the external customer experience building an AI forward platform that leverages automation…
You own the product vision and multi year roadmap for the Compliance Automation platform covering sanctions screening transaction monitoring suspicious activity detection and risk based compliance workflows. You drive…
You will own the multi year product vision and strategy for Payment Core including core payment processing, payment method integrations (ACH, cards, bank transfers), multi partner infrastructure, and payment lifecycle…
You will own the product vision and multi year strategy for Core Infrastructure and Reliability, defining how compute networking multi region and multi cloud architecture power hundreds of billions of dollars in annual…
You will define and own the product strategy and roadmap for finance transformation, process automation, AI-driven insights, and system improvements. You will manage and mentor other product managers, lead…
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