CallMiner

About

We are CallMiner, and we're passionate about conversation intelligence. Since our founding in 2002 by Jeff Gallino, we've been dedicated to helping businesses unlock the valuable insights hidden within their customer interactions. We believe that by truly understanding these conversations, organizations can drive significant improvements in customer experience, operational efficiency, and overall business growth. Our journey began in a small office in Cape Coral, Florida, and has since expanded to include offices in Waltham, Massachusetts, and the United Kingdom, serving a global clientele. We're proud to have pioneered the industry and continue to be at the forefront of innovation, with billions of customer conversations analyzed to date. At CallMiner, we empower organizations to move beyond simple data collection to a state of deep understanding and decisive action. Our powerful, AI-driven platform analyzes omnichannel customer interactions at scale, including calls, chats, emails, social media, and surveys. By leveraging artificial intelligence, machine learning, and natural language processing, we enable companies to interpret sentiment, identify emerging trends, and uncover actionable intelligence from every conversation. This allows businesses to proactively address areas of opportunity, enhance agent performance, ensure compliance, and ultimately, build stronger customer relationships. We are trusted by leading organizations across diverse industries such as financial services, healthcare, retail, and technology, helping them to transform their customer-centric strategies and achieve tangible business outcomes. Our commitment is to our customers' success; we only succeed when they do, and we provide both powerful products and hands-on guidance to ensure they can turn insights into impactful, transformational change.