Capacity
Third-party logistics provider specializing in eCommerce and retail fulfillment.
Company facts
- Founded
- 1999
- Employees
- 361
- Headquarters
- United States
- CEO
- David Karandish
- Type
- Private
- Funding
- Series B · $21.6M · 2019
About
At Capacity, we are pioneering a new era of workforce efficiency through our industry-leading AI-powered support automation platform. Founded in 2017 with the visionary goal of helping teams do their best work, we have engineered a solution that fundamentally transforms how organizations manage knowledge and automate processes. Our platform serves as a central nervous system for the modern enterprise, seamlessly connecting your entire tech stack to answer questions, automate repetitive tasks, and build sophisticated solutions to complex business challenges. Through groundbreaking technology, we are revolutionizing the support landscape by leveraging advanced Artificial Intelligence and Natural Language Processing to deflect over 90% of routine inquiries. This innovation empowers human teams to transcend the mundane, freeing them to focus on high-value strategic initiatives that drive genuine growth. We believe that the future of work is not about replacing humans, but about augmenting their capabilities with intelligent automation that is always on, always learning, and always accurate. By consolidating knowledge bases, helpdesks, and workflows into a single, cohesive platform, we are eliminating the friction of information silos and enabling a more agile, responsive, and productive workforce.