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On-site IT Support role in Jakarta keeping Cermati's office IT running smoothly: maintaining the office network and internet connection, troubleshooting laptops, printers, and software, setting up PCs, producing daily connectivity reports, and handling equipment handovers during onboarding/offboarding. Core stack: Windows, Linux, macOS, office apps, and network/hardware troubleshooting.
Provide technical support and assistance to users regarding application and system issues. Troubleshoot and resolve technical problems in a timely and effective manner. Handle user requests and technical incidents…
An on-site IT Support Officer in Jakarta who keeps office IT operations running smoothly: maintaining the network and internet connection, troubleshooting hardware/software/printer issues, setting up PCs and laptops, handling equipment handovers during onboarding/offboarding, writing daily connectivity reports, and doing some light coding to automate tasks.
Serve customers by telephone, face to face and email Maintain the confidentiality customer privacy including complaints or requests from customers Provide solutions to customer complaints Make a complaint report or…
Able to work with the team, motivate and help develop team members Directly responsible for customer support staff development Ensure that all customer service activities ex. receiving every question, request complaint…
Inputting data and archiving documents Handling correspondence (emails, letters, phone calls) with employee loan customers Handling Troubleshooting issues related to employee loan products and assisting in providing…
Manage documents such as PKS, NDA, Addendum, Novation, and Commitment Letters starting from the circulation process to Finance and Legal until they are completely signed by the Director. Archive documents with Legal,…
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