chattermill

About

Chattermill's Customer Experience Intelligence platform empowers customer experience, customer support, and product teams to see their customer reality and deliver retention-driving, loyalty-inducing experiences to their customers. Founded in 2015 by Mikhail Dubov and Dmitry Isupov during their time at Entrepreneur First, the company was established to tackle the issues of time-consuming and outdated customer research methods that plagued many businesses. By leveraging available technologies in deep learning, Chattermill amalgamates customer feedback from multiple sources including surveys, reviews, social media, and support tickets into a single platform. Through this unification, brands can gain precise insights quickly, thereby informing their strategies and improving the customer experience. Trusted by numerous renowned companies such as Uber, HelloFresh, and Wise, Chattermill is committed to analyzing over a billion pieces of customer feedback by 2027 to foster an environment where understanding customers leads to long-term success.