CMX Solutions
CMX Solutions is a German-based outsourcing company specializing in customer service and contact center solutions, serving clients across multiple countries in 13 languages with over 1,500 customer service professionals.
Company facts
- Founded
- 2012
- Headquarters
- Germany
- CEO
- Christoph Ebner
About
CMX Solutions is a full-service provider and reliable partner for tailored outsourcing solutions. The company specializes in customer service excellence, offering comprehensive services including omni-channel customer experience, efficient backoffice solutions, dynamic peak management, secretarial services, and consulting and optimization for customer service operations. Founded in 2012 and headquartered in Berlin, Germany, CMX Solutions has grown into a dynamic global business operating across 4 countries with multiple Nearshore locations. The company employs over 1,500 customer service experts from various nations and handles more than 16 million customer contacts per year. CMX provides services in 13 languages, including German, English, French, Italian, Dutch, Polish, and other European languages. CMX Solutions operates as a virtual contact center, offering flexible Onshore, Nearshore, and global solutions. Their flexible business model combines onshore, nearshore, and offshore workforces to deliver excellent service at competitive prices. The company focuses on data protection and GDPR compliance, serving high-profile clients across various industries including telecommunications, retail, and hospitality. With over 10 years of experience in customer support, CMX helps businesses unlock growth and improve their customer experience through innovative and efficient outsourcing solutions.