ConsumerAffairs

About

Our customers often face challenges and uncertainty when making significant purchasing decisions. Whether it's navigating the complexities of home warranties, understanding financial products, or choosing the right healthcare plan, the sheer volume of options and information can be overwhelming. Twists and turns in finances or families, changes in homes, or a loved one's health can lead to new purchases that consumers aren't used to navigating. That's where ConsumerAffairs comes in. We are here to give consumers a buying advantage when they need it most. We believe everyone deserves to make smart decisions based on consumer feedback and research-driven information. ConsumerAffairs is a consumer news and advocacy organization founded in 1998. Our website includes consumer news, recalls, buyer's guides, and reviews. We provide a platform for millions of consumers each month to research purchases, connect with brands, transact, write reviews, and stay updated on important consumer news. Brands, in turn, utilize our software-as-a-service (SaaS) platform to connect with their customers, collect reviews, and generate sales. We curate reviews and expertise into authoritative buyer's guides and matching tools on our website. Our 3+ million real-world testimonies, collected via detailed submission forms and phone interviews, are vetted and verified by human moderators. We innovate by starting with the customer and working backward, making this the touchstone for how we invent. At its core, ConsumerAffairs is a mission-driven organization that cares for consumers above all else. We aim to empower consumers by providing a forum for their reviews and the information they need to make informed decisions during major life changes or milestones.